Hamleys

Hamleys is one of the world’s largest toy shops and the flagship store in London is a major tourist attraction. Special events include visiting Santa in his Grotto and partying with the Easter Bunny!

Hamleys was looking for a booking system that would allow parents to book convenient times online for their children to visit Santa’s Christmas Grotto in the London, Glasgow and Dublin stores. e-availability’s ticketing system was exactly what Hamleys was looking for. e-availability’s payment module and the “extras” module were also employed to take payments online and to capture additional information relating to each child such as age and dietary requirements/allergies.

The introduction of the system was so successful that Hamleys has extended its use to allow parents to book a place for their children to party with Bunny Bear at Easter!

Website: www.hamleys.co.uk

Chocolate Delight

Chocolate Delight, is a mobile chocolate team-building and experience company who entertain thousands of people using everyone's favourite food!

Chocolate Delight wanted to streamline their booking processes in order to make booking easier for their customers and save time. They decided that some form of online ticketing system was required. After an internet search, they came across e-availability and following a chat with the team, they quickly realised their booking needs could be met.

Chocolate Delight's main aim was to get a system which would allow their customers to view accurate dates of events and workshops, view availability on these events and book. e-availability developed their ticketing system to meet these requirements and also allowed voucher redemption to be integrated into the system. Since the introduction of e-availability's system to their website, Chocolate Delight have been able to provide their customers with a straightforward, quick and effective way of booking their experiences.

Chocolate Delight has grown significantly in recent years and e-availability is proud to have played a part in their development. As the business has grown, Chocolate Delight has been pleased with the way e-availability has continuously improved the system to meet their changing business needs.

"The e-availability team has been nothing but outstandingly helpful and supportive and continues to be so. They listen to all my ideas and requests and some have already been implemented. I would not hesitate to recommend e-availability to anyone."

Alan Dunkerly - Chocolate Delight

Website: www.chocolatedelight.co.uk

Beamish Wild

Beamish Wild is an Outdoor High Ropes Activity Centre in County Durham. The centre boasts the ultimate experience for fantastic outdoor fun and adventure for all ages, families and groups. Whether you're climbing through tunnel nets, jumping the 'leap of faith' or freefalling on the incredible 65ft power fan, Beamish Wild will provide the ultimate adrenaline rush.

Beamish Wild were looking for a booking system which would be capable of working with time slots allocated throughout the day. They had specific requirements such as ensuring the system was flexible, allowing payment statuses to be updated, amending sessions at the click of a button and generating reports to allow business performance to be monitored.

e-availability quickly set to work developing a ticketing software solution that was exactly what Beamish Wild were looking for. Over time e-availability has developed the product to improve its performance by introducing a range of updates such as automated e-mail confirmation, welcome note and booking fee features, and a responsive design for the booking calendar that displays well on mobile devices. The ticketing system has been extremely useful for Beamish Wild as it has quickened the booking process and has reduced costs as the system does not require a member of staff to manually take bookings.

"The design and development of the product are second to none proven by the fact that we never had the system offline ever since the day we started. I am extremely happy with the software solution e-availability provided for us as it has proven to be a good investment and fantastic value for money. I would have no hesitation in recommending both the product and the development team for any application."

Alex Tocu - Beamish Wild

Website: www.beamishwild.co.uk